Frequently Asked Questions

  • I heard that the Founders of Serious Collectables are very young... is that true?

    Yes, the two brothers, Ocean (11) and Jack (8) are are young and bursting with creative energy. What started as a fun little project is rapidly developing into an amazing universe.

  • What does future hold for the Fregiebot Universe?

    Season 2 Characters are finalised and are in the late stages of production. Season 3 characters are in the process being finalised. We're etching out the characters that will be introduced in the thrilling Season 4. There is some solid groundwork done for Season 5 and our basic plot lines extend well beyond that!

  • I really want an Ultra-Pack. How can I get my hands on one?

    Our initial Ultra-Packs vanished in just 3 days of launch. Fear not! Stay tuned for Season 2 updates by subscribing to our mailing list and getting the heads up on future releases.

  • Could you enlighten me about the Certificates of Authenticity?

    Each certificate features a holographic serial number linked to micro-precision images stored in our database. It's your passport to verifying the authenticity and exclusivity of your collectable. Each certificate hosts a QR code that teleports you directly to the character's profile on our website.

  • If I'm not satisfied, can I get a refund?

    We pledge to uphold the sanctity of your collectables. If you have concrete evidence that your treasure remains untouched, we'll honor your request. Remember, once the seal is broken, the magic unfolds, and we can't reseal it. Lost in transit? Rest assured, with our signatures-required delivery, we've got you covered.

    Every collectable is a gem, safeguarded with its unique certificate. Cherish it like the incredibly rare item that it is!

  • How are the characters and stories developed?

    Our characters and narratives are meticulously crafted through lenghtly brainstorming sessions. During these sessiions, we will pour in vast volumes of ideas. We'll discuss and debate about how each idea fits within the greater story. When one of us hits on an idea for a story or character that works perfectly, the excitement reaches a climax, and a flood of related ideas will usually follow. Then, as calm retunrs, we set about filling in the details. For a character, this includes the working out the scores for each of the 42 personality traits. Developing one character is both an exciting and time-cosuming process. And I'm sure you'll agree, it is all worth the effort!

  • Are there plans for merchandise beyond trading cards?

    While our primary focus is on collectable trading cards, we have a few ideas of where we can take Fregiebots into the future. Merchandise falls into this category. Stay tuned for updates on potential expansions into limited edition figurines and other exclusive items.

  • Can I suggest ideas for new characters or storylines?

    Absolutely! We value creativity from our community. Feel free to share your ideas through our contact page. Your input could inspire the next iconic character in our collection.

  • How do you ensure the quality of your products?

    Quality is paramount to us. We collaborate with renowned print houses and employ stringent quality control measures at every stage of production, ensuring each product meets our high standards of craftsmanship. Our brilliant labels come from a highly respected company based in New York. To cut a long story short, quaility is a high priority for us, and if you think we could possible do better, please let us know!

  • How can I stay updated on new releases and events?

    The best way to stay informed is by subscribing to our newsletter. You'll receive exclusive updates on product launches, events, and behind-the-scenes glimpses into our creative process.

  • Do you offer international shipping?

    Yes, we ship our products worldwide. Shipping rates and delivery times may vary depending on your location. Please check our shipping policies at checkout or contact us for more details.

  • Are there opportunities to collaborate or partner with Serious Collectables?

    We're always open to collaboration opportunities that align with our brand values. If you're interested in partnering with us, we'd love to hear from you. Get in touch via our contact page to discuss potential collaborations.

CONTACT US